Furious commuters have demanded refunds after a single fault plunged Sydney’s rail network into chaos.
On Friday evening, commuters were told to leave work early or stay back late after a train fault led to disruption that spread throughout the network. It led to huge queues and demands from consumers to get their money back.
NWS shadow transport minister Chris Minns said commuters deserve a refund for “this mess”
The Labor member for Kogarah asked “what’s going on” when “one train cuts down much of the network?”
One user said “if Sydney Trains can whack passengers with a fine for not paying the correct, fair, then we should be able to fine them back for f***ing up our day.”
Others blasted the network and questioned how a single fault could lead to such chaos.
One commuter named Bella said Sydney had become a “laughing stock not just domestically but also internationally.”
“What I would like to know is why are commuters never compensated … when the rail network is in chaos?” she fumed.
New South Wales Trains Info said it could “understand the frustration from today’s delays and disruptions.”
“We would like to thank your continued patience and understanding on the issue. Please rest assure that crews are continuing to work on frequency of service to get everyone home tonight.”
A spokeswoman for Sydney Trains left a window open for possible compensation.
“Customers who suffered significant financial hardship, such as a missed flight, as a direct result of service delays this morning may be eligible to make a claim for compensation,” she said.
“Any potential claims will be assessed on a case-by-case basis.”
Earlier, the Trains Info twitter feed said it had received a number of requests and “compensation will be assessed on a case-by-case basis”. The feedback form can be found here.
NSW Transport and Roads Minister Andrew Constance had remained silent on the issue on social media, as has NSW Premier Gladys Berejiklian.
The premier refused to refund train fares after a Sydney-wide rail shutdown in August 2018 after two separate incidents crippled the network.
Sydney Trains chief executive Howard Collins said the hatch that started the chaos on Friday morning was very close to 1500 volts of direct current power and could have caused days of damage if left unchecked.
“It could have brought all the wiring down in the city … we could have gotten stuck over the Harbour Bridge,” he told reporters.
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